1090
Registration number: 40203068277
- Details
- Highlights
- Company
Requirements
- Excellent communication skills in Latvian, Russian,English
- Experience in a Customer Support position is an advantage
- An effective team player who can also work independently
- Ability to work both shifts (8-17; 15-00/half of the shifts remotely)
- Excellent problem-solving abilities
- Multitasking and troubleshooting
Job description
Customer Assistance: Provide prompt support via live chat, email, and phone for inquiries related to accounts, payments, and games.
Problem Resolution: Resolve customer complaints and disputes, ensuring satisfaction and adherence to company policies.
Account Management: Assist with account creation, verification, and updates, ensuring data accuracy and compliance.
Product Knowledge: Maintain an understanding of Baltent's products and promotions to effectively assist customers.
Technical Support: Troubleshoot technical issues and collaborate with technical teams as needed.
Customer Retention: Promote retention through personalized recommendations and promotions.
Documentation: Accurately document interactions and issues in the CRM system.
Compliance and Security: Follow company policies and industry regulations to protect customer data.
Team Collaboration: Work with other departments to provide comprehensive support and ensure a seamless customer experience.
We offer
- Competitive salary with performance bonuses
- Comfy office in Riga center
- Hybrid workplace
- Paid lunch
- Premium health insurance and gym coverage
- Gifts on important dates (Birthdays, Weddings, Childbirth, etc.)
- Team building events and corporate parties
- Education and training budget
- Advanced job opportunities in a growing company
- Friday's rooftop burger lunches and an ice cream in the fridge to brighten your day! :)
€
1500 - 2000
Location
- Rīga, Latvia
- Remote work opportunity
Ģertrūdes iela 12
Time of work
- Full-time with shifts
- Flexible schedule
Languages
- English
- Latvian
- Russian
Contact person
Jūlija Afanasjeva
29785791
Jūlija Afanasjeva
29785791
Based in Riga, Latvia, we bring top-notch entertainment to players in Latvia and beyond. With industry-leading gaming content and exceptional service, our team of professionals ensures an unforgettable gaming journey for all. Join us today, and let the games begin!
Registration number: 40203068277
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